The role is responsible for the delivery of evidenceinformed parenting programs, including direct parent coaching, group facilitation, and program support activities such as documentation, attendance tracking, evaluation, and referrals to community resources. Working collaboratively with program staff and community partners, the Parent Coach / Facilitator contributes to highquality, inclusive, and responsive services aligned with best practices in familycentered and traumainformed care.

Programs primarily serve parents and caregivers who may be navigating complex family dynamics, parenting stress, separation or divorce, child development concerns, and involvement with the child welfare system. As such, the role requires a strong understanding of parenting, family systems, child development, and the impacts of trauma and systemic involvement.

Location:             Ottawa, Office-based. FSO-SFO is located on the unceded Territory of the Anishinaabe Algonquin Nation

Start date:            Immediate

Position:              Temporary Part-Time, Unionized

Salary:                  Level 5, $58,793.87 to $66,052.17 (pro-rated to Hours/Week)

Hours of Work:    Evenings required

Job ID:                  51-2026  Parent Coach/Counsellor and Group Facilitator, Temporary Part- Time (one-year contract)

ABOUT US

Family Services à la famille Ottawa (FSO-SFO) has been strengthening individuals and families—and, by extension, the Ottawa community—since 1914. We provide skillful and compassionate support to address the mental health, family conflict or violence, and parenting challenges that families face. Through accessible counselling, support groups, and educational programs, families increase their knowledge and skills, adopt healthy strategies, build meaningful connections, and enhance resilience.

We serve individuals across the lifespan and within all types of family constellations, including children, youth, transitional-aged youth, adults, seniors, couples, and families. Our work is grounded in the real needs of our clients and families, the complex environments they live in, and a strong foundation of clinical and mental health expertise.

From Mothercare during the influenza epidemic of 1917, to supporting families through post-WWII reintegration, to redefining family therapy to reflect the diverse realities of “family”, FSO-SFO continues to innovate and evolve in response to the changing needs of our community.  

We strive to lead and convene the best and most promising practices, ensuring our services remain relevant and impactful.  Today, 98% of clients report that working with FSI-SFO has had a positive impact on their lives. 

As an accredited non-profit charitable organization, FSO-SFO is a trusted pillar of the Ottawa community.  Our team is united by a commitment to well-being, belonging, community, accountability, and client-centered care.

Join us in making a lasting difference for Ottawa families. 

ABOUT THE POSITION

Reporting to the Clinical Manager, Counselling Programs, the Parent Coach / Counsellor and Group Facilitator provide individual and smallgroup parent coaching and facilitates parenting groups, workshops, and courses using FSOdeveloped program content.

This role supports parents and caregivers to strengthen parenting skills, build confidence, and address parenting challenges using strengthsbased, solutionfocused, and psychoeducational approaches. The position plays an important role in creating safe, inclusive, and engaging learning environments where parents can reflect, connect, and develop practical strategies to support their children and families.

The Parent Coach / Facilitator works collaboratively with program staff and community partners and contributes to highquality program delivery through documentation, evaluation, and referrals to additional supports as required.

Key Responsibilities Include:

Parent Coaching and Counselling

·         Provide individual and/or smallgroup parent coaching to support parents in identifying goals, reflecting on challenges, and developing practical parenting strategies

·         Use strengthsbased, reflective, and psychoeducational approaches to promote positive parenting practices

·         Support parents in applying skills and strategies discussed during coaching sessions and group programs

·         Support parents in building selfregulation skills and managing stress

·         Identify when participants require additional or specialized support and make appropriate referrals

·         Maintain accurate and timely parent coaching documentation in accordance with organizational policies

Group Facilitation and Program Delivery

·         Facilitate and deliver parenting groups, workshops, and courses as scheduled, using FSOdeveloped curricula

·         Create a safe, inclusive, and engaging group environment that encourages participation and shared learning

·         Respond to participant questions and support group discussion

·         Prepare group rooms, materials, and supplies, including setup and cleanup

·         Purchase snacks and prepare refreshments for group programming as required

·         Ensure meeting rooms are left tidy and supplies are returned at the end of sessions

Administration and Program Support

·         Prepare materials for parent coaching and group facilitation activities

·         Distribute and collect participant evaluations following workshops, courses, or coaching cycles

·         Maintain accurate attendance records and program documentation

·         Submit required documentation and evaluations to the Program Coordinator in a timely manner

·         Perform other duties as assigned to support program operations and organizational needs

Note: This position description is not intended to be allinclusive. Other related duties may be required to meet the ongoing needs of the organization.

ABOUT YOU

You are a compassionate and skilled practitioner who enjoys supporting parents and caregivers through both individual and groupbased approaches. You value collaboration, reflection, and practical skillbuilding, and you are comfortable working with families experiencing a range of challenges.

You bring strong facilitation skills, cultural humility, and a commitment to inclusive, traumainformed practice.

Qualifications and Experience

·         Master’s degree (or equivalent) in Social Work, Counselling, Education, or a related field

·         Minimum three (3) years of related experience

·         Experience working with parents and families

·         Experience providing parent coaching, family support, or parenting interventions

·         Experience facilitating parenting groups, workshops, or courses

·         Experience working with diverse populations across culture, race, socioeconomic status, gender, and sexual orientation

·         Experience working with families involved with the child welfare system

Knowledge and Skills

·         Strong understanding of parent education approaches and family dynamics

·         Knowledge of community resources related to parenting and family support

·         Understanding of separation/divorce dynamics and parenting arrangements

·         Knowledge of child development stages

·         Awareness of intimate partner violence and its impact on families

·         Strong group facilitation, communication, and interpersonal skills

·         Ability to build rapport and maintain professional boundaries

·         Strong organizational and documentation skills

Abilities and Additional Assets

·         Ability to work collaboratively within a team environment

·         Ability to assess, intervene, and help deescalate conflict when needed

·         Strong English language skills; additional languages are an asset

WORKING CONDITIONS

·         Communitybased programming with some travel to local service sites

·         Evening work is required

·         Services are delivered primarily in group room settings

·         Light physical activity required (e.g., lifting or setting up supplies)

·         Must pass a Vulnerable Sector Check

We look forward to hearing from you. FSO-SFO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace. Accommodation is available throughout the recruitment process. Please let us know how we can best support you.

While we thank all candidates for their interest, only those selected for an interview will 

We are seeking a reliable, compassionate, and serviceoriented OnSite Worker to join our Supervised Access Program team. The On-Site Worker plays a critical role in supporting safe, neutral, and child-focused visits and exchanges between children and their families, while ensuring that program guidelines and service agreements are respected.

This role is well-suited for someone who thrives in a communitybased, clientfocused environment and brings strong interpersonal skills, sound judgment, and the ability to manage sensitive situations with professionalism and empathy.

Join a value-driven organization with over 100 years of service supporting Ottawa families through life’s challenges, where your work has a direct and meaningful impact.

Location:            Ottawa, Office-based. FSO-SFO is located on the unceded Territory of       the  Anishinaabe Algonquin Nation

Start date:           Immediate

Position:             PNRPT, Unionized

Salary:                 Level 3, $48157.76 to $54,102.91 (pro-rated to Hours/Week)

Hours of Work:   Bi-Weekly Saturday and Sunday, 8:45 am to 4:30 PM

Job ID:                 57-2026 On-Site Worker PNRPT

ABOUT US

Family Services à la famille Ottawa (FSO-SFO) has been strengthening individuals and families—and, by extension, the Ottawa community—since 1914. We provide skillful and compassionate support to address the mental health, family conflict or violence, and parenting challenges that families face. Through accessible counselling, support groups, and educational programs, families increase their knowledge and skills, adopt healthy strategies, build meaningful connections, and enhance resilience.

We serve individuals across the lifespan and within all types of family constellations, including children, youth, transitional-aged youth, adults, seniors, couples, and families. Our work is grounded in the real needs of our clients and families, the complex environments they live in, and a strong foundation of clinical and mental health expertise.

From Mothercare during the influenza epidemic of 1917, to supporting families through post-WWII reintegration, to redefining family therapy to reflect the diverse realities of “family”, FSO-SFO continues to innovate and evolve in response to the changing needs of our community.  

We strive to lead and convene the best and most promising practices, ensuring our services remain relevant and impactful.  Today, 98% of clients report that working with FSI-SFO has had a positive impact on their lives. 

As an accredited non-profit charitable organization, FSO-SFO is a trusted pillar of the Ottawa community.  Our team is united by a commitment to well-being, belonging, community, accountability, and client-centered care.

Join us in making a lasting difference for Ottawa families. 

ABOUT THE POSITION

The SAP OnSite Worker is responsible for monitoring and coordinating supervised visitation and exchange services within the Supervised Access Program. This role ensures visits are conducted safely, respectfully, and in accordance with program policies, while providing support to clients, children, and volunteer visit monitors.

Key Responsibilities Include:

• Monitor and facilitate safe, neutral, and childfocused supervised visits and exchanges
• Update program lineups and inform clients of schedule changes or cancellations
• Prepare visit spaces and activities to ensure a welcoming and appropriate environment
• Ensure all participants adhere to program guidelines and intervene as required
• Supervise visits (up to two hours) when volunteer visit monitors are unavailable
• Provide onsite support and orientation to volunteer visit monitors
• Respond to client questions, concerns, and potential conflicts with professionalism
• Review visit observation notes for accuracy and completeness by the end of the shift
• Complete and file critical incident reports as required
• Collect program fees, issue receipts, and maintain accurate payment records
• Maintain a tidy and safe visit site; ensure supplies are returned and stored properly
• Prepare and photocopy documents as required for program delivery
• Attend mandatory staff training and Supervised Access Program meetings
• Administer client satisfaction or outcome surveys as directed
• Perform other related duties as required

ABOUT YOU

You are calm, responsible, and respectful in your interactions with children, families, and colleagues. You are comfortable working in emotionally charged environments and can de-escalate situations while maintaining professional boundaries. You value teamwork, accurate documentation, and clientcentered service delivery.

Qualifications & Requirements

• Minimum Grade 12 education, with some postsecondary coursework in social services or a related field
• At least two (2) years of related experience
• Experience working with diverse populations, including variations in culture, race, socioeconomic status, gender identity/expression, and sexual orientation
• Basic understanding of child custody, access, and family dynamics
• Knowledge of childcentered and traumainformed approaches
• Awareness of domestic violence dynamics and family conflict
• Strong interpersonal and conflictmanagement skills
• Ability to maintain accurate and timely records
• Nonviolent crisis intervention skills
• Basic First Aid (asset)
• Bilingual (English and French) preferred

Additional Requirements

• Proof of legal entitlement to work in Canada
• Successful Vulnerable Sector Check before first shift
• Availability to work evenings and weekends

FSOSFO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace. Accommodation is available throughout the recruitment process — please let us know how we can best support you.

While we thank all applicants for their interest, only those selected for an interview will be contacted.

Join a values-driven organization with over 100 years of service supporting Ottawa families through life’s challenges, where your leadership will have a direct impact on families, communities, and systems of care, and where your professional growth is supported.

Location:                 Ottawa, Office-based.

                                      FSO-SFO is located on the unceded Territory of the

                                      Anishinaabe Algonquin  Nation

Start date:          June 2026 ( approximately one year, with the opportunity for an extension)

Position:             Temporary Full-Time Union (Maternity Leave Replacement)

Salary:                $64,092.09 to 79,125.75

Hours of Work:  35 hours per week (one evening per week and on-call coverage as required)

Job ID:                56-2026 Coordinator, Parenting and Family Programs

 ABOUT US

Family Services à la famille Ottawa (FSO-SFO) has been strengthening individuals and families—and, by extension, the Ottawa community—since 1914. We provide skillful and compassionate support to address the mental health, family conflict or violence, and parenting challenges that families face. Through accessible counselling, support groups, and educational programs, families increase their knowledge and skills, adopt healthy strategies, build meaningful connections, and enhance resilience.

We serve individuals across the lifespan and within all types of family constellations, including children, youth, transitional-aged youth, adults, seniors, couples, and families. Our work is grounded in the real needs of our clients and families, the complex environments they live in, and a strong foundation of clinical and mental health expertise.

From Mothercare during the influenza epidemic of 1917, to supporting families through post-WWII reintegration, to redefining family therapy to reflect the diverse realities of “family”, FSO-SFO continues to innovate and evolve in response to the changing needs of our community.  

We strive to lead and convene the best and most promising practices, ensuring our services remain relevant and impactful.  Today, 98% of clients report that working with FSI-SFO has had a positive impact on their lives. 

As an accredited non-profit charitable organization, FSO-SFO is a trusted pillar of the Ottawa community.  Our team is united by a commitment to well-being, belonging, community, accountability, and client-centered care.

Join us in making a lasting difference for Ottawa families.  

ABOUT THE POSITION

The Coordinator, Parenting and Family Programs, is responsible for the overall organization, planning, delivery, and evaluation of FSO-SFO’s parenting and family programming, including the CAS–VAW Collaboration for Parents and Families. The role blends program coordination and leadership with direct service delivery.

KEY RESPONSIBILITIES

 Program coordination, planning, and service delivery

•      Receives inquiries and self-referrals, as well as referrals for services from CASO and other community agencies

•      Conducts intake assessments for individual (CAS-VAW) and group programs (including Parenting through High Conflict Separation and Divorce)

•      Reviews and assigns referrals to FSO program staff and/or liaises with CASO to determine the most appropriate service plans/referrals

•      Provides counselling and coaching to program clients at the FSO office and in the community as required

•      Provides consultation to CASO employees, with a focus on improving their knowledge (skills and resources) to support  parents and families who have experienced gender-based violence

·               Develops the annual schedule and plan for the Parenting  Programs.

        book rooms/ venues for all groups

·               Coordinates CASO-VAW referrals, matching clients to appropriate counsellors/ programs, and monitors CAS-V AW availability/ caseloads.

·               Coordinates parent educators' schedules; responds to requests; provides link between parent educators and the organization

·               Works with administrative staff regarding the Parenting Program, including, but not limited to, intake and reception

·               Selects and supports program volunteers

Program Records and Evaluation

•      Maintains accurate program records and statistical data as required by the agency

•      Maintains program content and resources for each Parenting Program

•      Enters program statistical information into FSO's database

•      Compiles and analyses statistical data for reports, including those required by        program funders

•      Ensures utilization of agency evaluation tools; collects all program evaluations and ensures they are entered into the agency database

•      Writes program reports as requested by the Program Manager

•      Maintains participant stories and feedback for agency use

•      Making recommendations for program development and change to the Program Manager

Administration and Support

•      Attend community meetings, including CASO POD meetings as requested

•      Attends community programs team meetings

•      Attends agency staff meetings

•      Attends agency professional development sessions as required

•      Participation in organization committees as required

•      Responds to and manages intake inquiries and registration requests

ABOUT YOU

You are a collaborative and organized professional with strong clinical judgment and program coordination skills, bringing a trauma-informed, strengths-based, and inclusive approach to working with parents and families.

QUALIFICATIONS

·          Master’s degree in Social Work, Education, or related field
•     Registration with OCSWSSW or a relevant body
•    Counselling and group facilitation experience
•    Strong organizational and communication skills

·         Ability/ credentials to provide counselling / psychotherapy (individual and group)

·         Ability to work as a collaborative team member

·         Ability to assess, intervene, and defuse potential conflicts

·         Ability to take initiative and exercise good judgement

·         Ability to work independently within program guidelines and best practices

·       Excellent oral, written, and verbal communication in English. Bilingualism in French is considered an asset

ADDITIONAL REQUIREMENTS

• Eligibility to work in Canada
• Police Records Check (Vulnerable Sector)
• Evening and weekend work is required

We look forward to hearing from you. FSO-SFO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace. Accommodation is available throughout the recruitment process. Please let us know how we can best support you.

While we thank all candidates for their interest, only those selected for an interview will be contacted.

The role is responsible for the leadership, coordination, and oversight of key community programs, including the Alternative Dispute Resolution (ADR) Program, the Supervised Access Program (SAP), and Education and Outreach initiatives such as the Around the Rainbow (ATR) Program. The Clinical Manager ensures the delivery of high-quality, ethical, and effective services through program planning, implementation, evaluation, and continuous improvement, while overseeing program operations, staff, budgets, and reporting requirements.

The position provides supervision and consultation to counselling and intake staff and contributes to funding proposals and organizational reporting. Working collaboratively with internal teams and community partners, the Clinical Manager ensures programs remain responsive to evolving community needs and aligned with best practices in trauma-informed, family-centered service delivery.

Programs primarily serve families with current or previous involvement in the child protection system and may include complex family dynamics such as high conflict, trauma histories, parenting challenges, separation, and gender-based violence. As such, the role requires a strong understanding of family systems, parenting, child development, and the impacts of trauma and child welfare involvement.

The Clinical Manager also supports the growth and sustainability of programs by identifying opportunities for program expansion, partnerships, and revenue-generating initiatives within a not-for-profit context to strengthen long-term organizational impact.

Location:            Ottawa, Office-based.

                            FSO-SFO is located on the unceded Territory of the Anishinaabe Algonquin Nation

Start date:           Immediate

Position:             Permanent  Full-Time Non-Union Managerial

Salary:                $76,343.00 to $100,913.00

Hours of Work:  35 hours per week (one evening per week and on-call coverage as required)

Job ID:                55-2026 Clinical Manager, Family and Counselling Programs

ABOUT US

Family Services à la famille Ottawa (FSO-SFO) has been strengthening individuals and families—and, by extension, the Ottawa community—since 1914. We provide skillful and compassionate support to address the mental health, family conflict or violence, and parenting challenges that families face. Through accessible counselling, support groups, and educational programs, families increase their knowledge and skills, adopt healthy strategies, build meaningful connections, and enhance resilience.

We serve individuals across the lifespan and within all types of family constellations, including children, youth, transitional-aged youth, adults, seniors, couples, and families. Our work is grounded in the real needs of our clients and families, the complex environments they live in, and a strong foundation of clinical and mental health expertise.

From Mothercare during the influenza epidemic of 1917, to supporting families through post-WWII reintegration, to redefining family therapy to reflect the diverse realities of “family”, FSO-SFO continues to innovate and evolve in response to the changing needs of our community.  

We strive to lead and convene the best and most promising practices, ensuring our services remain relevant and impactful.  Today, 98% of clients report that working with FSI-SFO has had a positive impact on their lives. 

As an accredited non-profit charitable organization, FSO-SFO is a trusted pillar of the Ottawa community.  Our team is united by a commitment to well-being, belonging, community, accountability, and client-centered care.

Join us in making a lasting difference for Ottawa families. 

ABOUT THE POSITION

This role requires a balance of clinical expertise, operational leadership, and strategic thinking, including contributing to program sustainability, quality improvement, and organizational planning. The successful candidate will be comfortable navigating complexity, supporting teams within a structured environment, and advancing services in collaboration with partners and leadership.

Major Responsibilities Include:

Clinical Leadership and Supervision

• Provide clinical supervision and consultation to counselling staff, including individual supervision, case consultation, and peer consultation groups.
• Provide clinical supervision, consultation, and guidance to counselling and intake staff.
• Provide clinical consultation and support to intake staff and other program teams as required.
• Ensure counselling services meet ethical, professional, and legislative standards, including compliance with the Controlled Act of Psychotherapy.
• Monitor clinical practices, client records, and compliance documentation.
• Provide oversight and guidance regarding clinical documentation quality, compliance, and continuous improvement of clinical practices.
• Support staff in integrating trauma-informed, evidence-informed, and family systems approaches in service delivery.
• Promote trauma-informed, evidence-informed, and family systems approaches.
• Review and evaluate clinical requirements of programs and recommend improvements to service delivery.
• Promote evidence-informed counselling practices and ongoing professional learning among staff.
• Support staff development and continuous learning.
• Provide direct counselling services as required.

Program Management and Development

• Lead the planning, development, implementation, and evaluation of counselling and family support programs.
• Lead planning, implementation, evaluation, and continuous improvement of counselling and family programs.
• Provide operational leadership and management oversight for ADR, SAP, Education and Outreach programs (including ATR), and Intake and Counselling Services.
• Oversee operations of ADR, SAP, Intake, Counselling, and Education and Outreach programs (including ATR).
• Develop and monitor annual program goals aligned with the organization’s strategic plan.
• Establish and monitor program goals aligned with organizational priorities.
• Contribute to service planning to ensure programs remain responsive to community needs.
• Identify opportunities for program growth, service expansion, and innovative programming that support community needs and organizational priorities.
• Identify and support program growth, innovation, and revenue-generating opportunities.
• Support the development of revenue-generating opportunities within a not-for-profit context, including fee-for-service initiatives, program expansion, and partnerships.
• Participate in the development of proposals for program continuation, expansion, and new initiatives.
• Contribute to the development and implementation of new programs and service enhancements in response to emerging community needs.
• Plan and develop program activities and procedures with program teams to achieve service objectives.
• Ensure programs are delivered effectively, efficiently, and in accordance with organizational policies, service standards, and funder requirements.
• Address operational issues and program challenges, escalating matters to senior leadership where appropriate.
• Address operational issues and escalate as needed.

Family and Community Collaboration

• Ensure programs are responsive to the needs of families involved with the child protection system and other complex family situations.
• Support staff in addressing complex family dynamics, parenting concerns, trauma, and high-conflict situations.
• Ensure programming reflects best practices in family systems, parenting support, trauma-informed care, and conflict resolution.
• Collaborate with child protection agencies and other community partners to ensure coordinated service delivery.

Quality Improvement and Evaluation

• Lead the development and implementation of quality improvement processes across counselling and family programs.
• Lead quality improvement, outcome measurement, and evaluation processes.
• Support client feedback and outcome measurement processes to strengthen service effectiveness.
• Manage outcome measurement and client satisfaction processes to support program and organizational metrics.
• Ensure appropriate data collection, reporting, and evaluation processes are implemented.
• Oversee data collection, analysis, and reporting for program performance and funder requirements.
• Compile and analyze statistical data for monthly, quarterly, and annual reports.
• Monitor activity reports and program statistics to assess program performance and service utilization.
• Support accreditation processes and organizational quality standards.
• Ensure compliance with privacy legislation and best practices in records management.

ABOUT YOU

This role is well-suited for a confident and thoughtful leader who brings strong clinical expertise, sound judgement, and a collaborative approach. You are comfortable managing complexity, supporting teams, and balancing strategic thinking with day-to-day operational needs.

You are committed to equity, inclusion, and working respectfully with diverse families and communities.

 Requirements:

·         Master’s degree in Social Work, Counselling Psychotherapy, or a related field

·         Registration (or eligibility) with the Ontario College of Social Workers and Social Service   Workers (OCSWSSW) or another relevant regulatory body

·         Minimum 3–5 years of supervisory or program management experience

·         At least 3 years of direct counselling experience with individuals, couples, children, and/or families

·         Experience working with trauma, mental health concerns, and complex family systems

·         Experience supporting families involved with child protection systems

·         Experience with budgeting, program evaluation, data collection, and reporting

·         Strong leadership, clinical judgement, and decision-making skills

·         Excellent verbal and written communication skills

·         Knowledge of trauma-informed care, family systems, and child development

·         Understanding of the child welfare system and community service networks

·         Proficiency in Microsoft 365 and data management systems

·         Bilingualism in English and French is preferred

WORKING CONDITIONS

• Primarily office-based
• One evening per week and on-call coverage required
• Occasional evening/weekend work and limited travel

Additional Requirements:

Proof of legal entitlement to work in Canada

Satisfactory Criminal Police Record Check

We look forward to hearing from you. FSO-SFO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace. Accommodation is available throughout the recruitment process. Please let us know how we can best support you.

While we thank all candidates for their interest, only those selected for an interview will be contacted.

Join a values-driven organization with over 100 years of service supporting Ottawa families through life’s challenges, where your work will have a lasting impact, and your professional growth will be supported

Location:    Ottawa, Office-based. FSO-SFO is located on the unceded Territory of the Anishinaabe Algonquin Nation

Start date:   Immediate

Position:    Temporary Full-Time,  (One-Year Contract) Unionized

Salary:         Level 5, $58,793.87 to $66,052.17 (pro-rated to Hours/Week)

Hours of Work:  35  hours per week, evening work required, may include weekends

Job ID:        52-2026  Counsellor, Children, Youth and Families

ABOUT US

Family Services à la famille Ottawa (FSO-SFO) has been strengthening individuals and families—and, by extension, the Ottawa community—since 1914. We provide skillful and compassionate support to address the mental health, family conflict or violence, and parenting challenges that families face. Through accessible counselling, support groups, and educational programs, families increase their knowledge and skills, adopt healthy strategies, build meaningful connections, and enhance resilience.

We serve individuals across the lifespan and within all types of family constellations, including children, youth, transitional-aged youth, adults, seniors, couples, and families. Our work is grounded in the real needs of our clients and families, the complex environments they live in, and a strong foundation of clinical and mental health expertise.

From Mothercare during the influenza epidemic of 1917, to supporting families through post-WWII reintegration, to redefining family therapy to reflect the diverse realities of “family”, FSO-SFO continues to innovate and evolve in response to the changing needs of our community.  

We strive to lead and convene the best and most promising practices, ensuring our services remain relevant and impactful.  Today, 98% of clients report that working with FSI-SFO has had a positive impact on their lives. 

As an accredited non-profit charitable organization, FSO-SFO is a trusted pillar of the Ottawa community.  Our team is united by a commitment to well-being, belonging, community, accountability, and client-centered care.

Join us in making a lasting difference for Ottawa families. 

ABOUT THE POSITION

We are seeking a passionate and experienced Counsellor to join our dynamic Counselling Programs team. At Family Services Ottawa (FSO), we are committed to providing high-quality counselling services to individuals, youth, families, and groups experiencing a range of mild to severe and persistent mental health challenges, including trauma, concurrent disorders, and complex psychosocial needs.

The position also contributes to community outreach, community development, and agency-wide initiatives. This position is for 35 hours per week and requires availability for at least one evening per week, with occasional weekend work as needed to support client and program needs.

Key Responsibilities Include:

       ·         Deliver evidence-informed, trauma-informed, and strengths-based counselling

·         Conduct assessments, including risk assessment, and develop treatment plans and develop treatment plans with clients

·         Provide individual, children, youth, family, and group counselling services.

·         Provide referrals and collaborate with community resources and service providers

·         Training in a variety of Therapeutic modalities, with experience providing both brief or single-session and moderate to longer-term      interventions

·         Assist clients with navigating systems and accessing practical support (e.g., housing, income support, legal)

·         Participate in team meetings, staff development, supervision, and consultations 

·         Maintain timely, accurate, and confidential client records and statistics

·         Contribute to agency committees and organizational initiatives

·         Prepare correspondence, case notes, and reports as required

·         Maintain accurate, confidential client files and statistical data in accordance with agency and funder standards

ABOUT YOU

You are an empathetic and skilled counselling professional with:

·         A Master’s degree in Social Work, Counselling Psychology, or a related field

·         Registration in good standing with CRPO, OCSWSSW, or a relevant college

·         2-3 years’ experience in psychotherapy with children, youth, parents and families

·         Experience working with trauma and diverse populations

·         Strong communication, assessment, and organizational skills

·         Ability to work independently and collaboratively in a team setting

·         Comfort with technology and client databases

·         Fluency in English is required; French and other languages are an asset

Additional Requirements:

Proof of legal entitlement to work in Canada

Satisfactory Criminal Police Record Check

Availability for evening and weekend work

We look forward to hearing from you. FSO-SFO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace. Accommodation is available throughout the recruitment process. Please let us know how we can best support you.

While we thank all candidates for their interest, only those selected for an interview will be contacted.

The Intake Worker supports clients presenting mild to severe and persistent mental health concerns, including trauma, concurrent disorders, and complex psychosocial needs. In addition to intake responsibilities, this role contributes to community outreach, community development, and agencywide initiatives.

Join a values-driven organization with over 100 years of service supporting Ottawa families through life’s challenges, where your work will have a lasting impact, and your professional growth will be supported

Location:    Ottawa, Office-based. FSO-SFO is located on the unceded Territory of the  Anishinaabe Algonquin Nation

Start date:   Immediate

Position:     Casual, Unionized

Salary:         Level 4, $53,476.41 to $60,078.14 (pro-rated to Hours/Week)

Hours of Work: As Assigned

Job ID:        53-2026  Intake Worker Casual

ABOUT US

Family Services à la famille Ottawa (FSO-SFO) has been strengthening individuals and families—and, by extension, the Ottawa community—since 1914. We provide skillful and compassionate support to address the mental health, family conflict or violence, and parenting challenges that families face. Through accessible counselling, support groups, and educational programs, families increase their knowledge and skills, adopt healthy strategies, build meaningful connections, and enhance resilience.

We serve individuals across the lifespan and within all types of family constellations, including children, youth, transitional-aged youth, adults, seniors, couples, and families. Our work is grounded in the real needs of our clients and families, the complex environments they live in, and a strong foundation of clinical and mental health expertise.

From Mothercare during the influenza epidemic of 1917, to supporting families through post-WWII reintegration, to redefining family therapy to reflect the diverse realities of “family”, FSO-SFO continues to innovate and evolve in response to the changing needs of our community.  

We strive to lead and convene the best and most promising practices, ensuring our services remain relevant and impactful.  Today, 98% of clients report that working with FSI-SFO has had a positive impact on their lives. 

As an accredited non-profit charitable organization, FSO-SFO is a trusted pillar of the Ottawa community.  Our team is united by a commitment to well-being, belonging, community, accountability, and client-centered care.

Join us in making a lasting difference for Ottawa families. 

ABOUT THE POSITION

Key Responsibilities Include:

 ·         Answers all Intake calls promptly and professionally.

·         Provides supportive crisis intervention to clients in distress.

·         Provides initial assessment and screening of clients contacting the organization for service requests. 

·         Assesses for suicide risk and/or risk of violence

·         Provides specific screening for history of abuse/ violence, mental health issues, custody and access factors, and factors and involvement in the Criminal Justice System, information related to mandated services, etc.

·         Collects and enters all required intake information and enters data into the client database

·         Ensure all client documentation and case notes are completed accurately and in a timely manner, in alignment with organizational and professional standards.

·         Maintains a schedule of counsellor availability and assigns cases.

·         Liaises with other community agencies/ professionals to develop and maintain referral sources.

·         Provides referral information for other community resources/services as appropriate to the client situation.

·         Obtain all relevant information and arrange appointments.

·         Opens files for assigned programs.

·         Assists in typing/inputting all file closing information and filing closing documents in the FSO & EAP storage files.

·         Provides input to Program Directors and teams regarding patterns in the client requests through the intake process for the development of program services.

·         Maintains a waiting list for program areas.

·         Assesses clients' fees

·         May participate in internal agency committee work

·         Participate in team and staff meetings and internal agency or staff development training sessions.

·         Completes other duties as required

ABOUT YOU

You are an empathetic and skilled professional with:

·            Completion of B.S.W. and a minimum of one year of related experience  in social services organizations/ setting is required or an equivalent combination of education and experience

·            Experience with diverse clientele.

·            Experience in working with clients in crisis.

·            Knowledge of risk factors; training in initial risk assessment.

·            Knowledge of community resources and referral sources.

·            Knowledge of child protection mandates for reporting

·            Knowledge of current standards for practice, such as protocols for working with violence against women.

·            Understanding cultural awareness and diversity.

·            Strong organizational skills.

·            Good verbal and written communication skills.

·            Skills in working as a team and within a team approach.

·            Strong computer skills, including Office 365 and client database

·            Excellent oral, written, and verbal communication skills in English and French

Additional Requirements:

Proof of legal entitlement to work in Canada

Satisfactory Criminal Police Record Check

Availability for evening and weekend work

We look forward to hearing from you. FSO-SFO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace. Accommodation is available throughout the recruitment process. Please let us know how we can best support you.

While we thank all candidates for their interest, only those selected for an interview will be contacted.

Location: Ottawa, Office-based. FSO-SFO is located on the unceded Territory of the Anishinaabe Algonquin Nation

Start date: Immediate

Position: Union

Salary: Level 3  $47,213.49 to $53,042.07

Job ID: 49-2025  Supervised Access Program (SAP) On-Site Worker Casual

 ABOUT US

Family Services à la famille Ottawa (FSO-SFO) has been strengthening individuals and families—and, by extension, the Ottawa community—since 1914. We provide skillful and compassionate support to help people navigate mental health concerns, parenting challenges, and family conflict or violence. Through accessible counselling, support groups, and educational programs, families increase their knowledge and skills, adopt healthy strategies, build meaningful connections, and enhance resilience.

We serve individuals across the lifespan and within all types of family constellations, including children, youth, transitional-aged youth, adults, seniors, couples, and families. Our work is grounded in the real needs of clients, the complex environments they live in, and a strong foundation of clinical and mental health expertise.

 From Mothercare during the influenza epidemic of 1917, to supporting families during post-WWII reintegration, to redefining family therapy to reflect the diverse realities of “family,” FSO-SFO continues to innovate and evolve in response to the changing needs of our community.

We strive to lead and convene the best and most promising practices, ensuring our services remain relevant and impactful. Today, 98% of clients report that working with FSO-SFO has had a positive impact on their lives.

 As an accredited non-profit charitable organization, FSO-SFO is a trusted pillar of the Ottawa community. Our team is united by a commitment to well-being, belonging, community, accountability, and client-centered care.

Join us in making a lasting difference for Ottawa families.

 ABOUT THE POSITION

Reporting to the Manager of the Family and Community programs, you will be responsible for monitoring and ensuring coordination of the supervised visitation and exchange services for the supervised access program.  The program worker supervises visits, ensures that the program guidelines are respected, assigns volunteer visit monitors to families, answers questions and concerns from clients and volunteer visit monitors, defuses potential conflicts, reviews observation notes, and collects and records program fees.

 Major Responsibilities:

·         Updates the program line-up prepared by the Program Coordinator; informs clients of any last-minute changes/cancellations.

·         Ensures that the visit site and activities are set up and ready for visiting families.

·         Facilitates the delivery of safe, neutral, child-focused visits and exchanges between non-custodial parties and their children.

·         Ensure that all participants respect the program guidelines and service agreements; intervene as required.

·         Reports client concerns and requests to the Coordinator.

·         Provides support to volunteer visit monitors.

·         Supervises visits of up to two (2) hours when volunteer visit monitors are not available.

·         Orients new volunteer visit monitors to the visit site and service.

·         Ensure that the visit site is tidy and supplies are returned to storage at the end of visits. This includes following safety protocols.

·         Photocopies and prepares documents as required for program delivery.

·         Collects program fees, provides clients with receipts, and ensures the receipt book is up to date.

·         Reviews all visit observation notes and ensures that they are accurately completed and filed by the end of the shift.

·         Completes and files critical incident reports as required; summary to be completed by the end of the shift.

·         Attends SAP program staff meetings and mandatory staff training.

·         Administers client satisfaction and outcome surveys as directed by the Program Director or Coordinator.

  ABOUT YOU

You have completed a  High School diploma with some post-secondary courses in the social services field

·         Two (2) years of related experience.

·         Experience working with diverse populations based on (but not limited to) culture, race, socio- economic status, gender identity/gender expression, and sexual orientation.

·         Some understanding and knowledge of child custody and access.

·         Experience and knowledge of child-centered interventions.

·         Some knowledge of intimate partner violence and stressors associated with family separation and conflict.

·         Non-violent Crisis intervention skills.

·         Basic first aid is an asset.

·         Skilled at building rapport with families and children; strong interpersonal skills.

·         Expertise in problem-solving in a fast-paced service.

·         Skilled at maintaining accurate records.

·         Bilingual (French and English) is preferred

Terms & Conditions

·         Evening and weekends are required.

·         Must pass Vulnerable Sector Check before commencing first shift.

As a condition of hire* all successful candidates will be required to provide proof of:

Legal entitlement to work permanently in Canada.

Vulnerable Sector Check satisfactory to FSO

* Subject always to FSO's duty to accommodate under the Ontario Human Rights Code

FSO is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression. FSO is committed to ensuring that each individual will have genuine, open, and unhindered access to employment opportunities. Accommodation is available for applicants with disabilities throughout the recruitment process. If you require accommodation for interviews or other meetings, please let us know.

*While we thank all candidates for their interest, only those selected for an interview will be contacted*

We are seeking to hire a Temporary Full-time Supervised Access Program (SAP) Coordinator who is committed to supporting children and families during times of transition and conflict. This role is an opportunity to make a meaningful difference by ensuring safe, respectful, and child-focused supervised access and exchange services.

The successful candidate will bring sound judgment, a calm and compassionate approach, and a strong commitment to fairness, safety, and dignity for all families served. Join a values-driven organization with over 100 years of service supporting Ottawa families, where your work will have a direct and lasting impact.

Location: Ottawa, Office-based

Start date: Immediate

End date: September 30, with possibility of extension

Position: Union

Salary: Level 6 $62.835.38 to $70,592.69

Job ID: 48-2025 Supervised Access Program (SAP) Coordinator, Temporary

ABOUT US

Family Services à la famille Ottawa (FSO-SFO) has been strengthening individuals and families—and, by extension, the Ottawa community—since 1914. We provide skillful and compassionate support to help people navigate mental health concerns, parenting challenges, and family conflict or violence. Through accessible counselling, support groups, and educational programs, families increase their knowledge and skills, adopt healthy strategies, build meaningful connections, and enhance resilience.

We serve individuals across the lifespan and within all types of family constellations, including children, youth, transitional-aged youth, adults, seniors, couples, and families. Our work is grounded in the real needs of clients, the complex environments they live in, and a strong foundation of clinical and mental health expertise.

From Mothercare during the influenza epidemic of 1917, to supporting families during post-WWII reintegration, to redefining family therapy to reflect the diverse realities of “family,” FSO-SFO continues to innovate and evolve in response to the changing needs of our community.

We strive to lead and convene the best and most promising practices, ensuring our services remain relevant and impactful. Today, 98% of clients report that working with FSO-SFO has had a positive impact on their lives.

As an accredited non-profit charitable organization, FSO-SFO is a trusted pillar of the Ottawa community. Our team is united by a commitment to well-being, belonging, community, accountability, and client-centered care.

Join us in making a lasting difference for Ottawa families.

ABOUT THE POSITION

We are seeking a Supervised Access Program (SAP) Coordinator to provide leadership, coordination, and oversight of FSO-SFO’s Supervised Access and Exchange services. This role is critical to ensuring safe, neutral, and child-focused environments where children can maintain relationships with parents or caregivers in accordance with court orders, separation agreements, or child protection requirements.

The SAP Coordinator oversees program operations, supports staff, ensures compliance with legal and funder requirements, and works collaboratively with families, legal professionals, child welfare agencies, and community partners. The role balances program coordination, staff supervision, administrative accountability, and family-centered service delivery.

This position requires availability for some evenings and weekends, aligned with program hours and client needs.

KEY RESPONSIBILITIES

Program Coordination & Oversight

Coordinate the day-to-day operations of the Supervised Access Program, ensuring services are delivered safely, consistently, and in accordance with program policies, court orders, and best practices.

Ensure a child-focused, neutral, and trauma-informed approach to all services.

Monitor program capacity, scheduling, waitlists, and service delivery.

Staff & Monitor Supervision

Provide supervision, guidance, and support to SAP staff and supervised access monitors.

Coordinate recruitment, onboarding, training, and scheduling of monitors.

Facilitate team meetings, case reviews, and ongoing professional development.

Client & Case Coordination

Oversee intake processes, orientation of families, and service planning.

Support staff with complex family dynamics, high-conflict situations, and safety planning.

Liaise with parents, caregivers, lawyers, courts, child protection workers, and other professionals as required.

Ensure clear communication of program expectations, boundaries, and policies to families.

Risk Management & Safety

Ensure program compliance with safety protocols, incident reporting, and risk-management practices.

Respond to incidents or concerns in a timely, professional, and documented manner.

Support staff in managing challenging behaviours, conflict, and emotionally charged situations.

Administration & Accountability

Maintain accurate, timely, and confidential client records, statistics, and reports.

Prepare reports and documentation for funders, courts, and internal accountability.

Contribute to policy development, program evaluation, and quality improvement.

Participate in agency-wide initiatives, committees, and accreditation activities.

Community & System Collaboration

Build and maintain effective relationships with community partners, courts, and referral sources.

Participate in inter-agency meetings and working groups related to family justice and child well-being.

Support public education and outreach related to supervised access services.

ABOUT YOU

You are a calm, organized, and child-centered professional with:

• A bachelor’s or master’s degree in Social Work, Child and Youth Care, Psychology, or a related field.
• Experience working with families involved in separation, divorce, child welfare, or the family court system.
• Strong understanding of high-conflict family dynamics, domestic violence, child development, and the impact of trauma on children.
• Experience supervising staff or volunteers, or coordinating a program (an asset).
• Strong risk assessment, problem-solving, and decision-making skills.
• Excellent communication and conflict-management skills.
• Ability to maintain neutrality, professionalism, and clear boundaries.
• Strong organizational and administrative abilities.
• Proficiency with technology, including Microsoft Office and client databases.
• Commitment to equity, inclusion, and trauma-informed practice.

Language Requirements

• Fluency in English and French is required; additional languages are an asset.

 ADDITIONAL REQUIREMENTS

• Proof of legal entitlement to work in Canada.
• Satisfactory Vulnerable Sector Check.
• Availability for evening and weekend work.

WORKING AT FSO-SFO

FSO-SFO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and accessible workplace. Accommodation is available throughout the recruitment process. Please let us know how we can best support you.

While we thank all applicants for their interest, only those selected for an interview will be contacted.