We are seeking an experienced, collaborative, and strategic leader to oversee and grow our Family and Community Programs.

Reporting to the Associate Executive Director and serving as a member of the Leadership Team, the Manager, Family and Community Programs, provides strategic and operational leadership for family support, counselling / intake, and community-based programs, including outreach and education initiatives.

This role plays a critical leadership function in strengthening programs, building community partnerships, supporting staff development, and ensuring high-quality, trauma-informed services that respond to the diverse and evolving needs of families in our community.

The Manager supports staff through supervision and consultation, oversees program planning, quality improvement, and sustainability, and works collaboratively with community partners to strengthen outcomes for children, youth, adults, and families.

Join a value-driven organization with over 100 years of service supporting Ottawa families through life’s challenges, where your leadership will have a meaningful and lasting impact. 

Location: Ottawa, Office-based. FSO-SFO is located on the unceded Territory of the

                       Anishinaabe Algonquin Nation.

Start date: Immediate

Position: Permanent  Full-Time Non-Union Managerial

Salary: $76,343.00 to $100,913.00

Hours of Work: 35 hours per week (one evening per week and on-call coverage as required)

Job ID: 66-2026 Manager, Family and Community Programs  Permanent Full Time (Sunday through Thursday)

ABOUT US

Family Services à la famille Ottawa (FSO-SFO) has been strengthening individuals and families—and, by extension, the Ottawa community—since 1914. We provide skillful and compassionate support to address the mental health, family conflict or violence, and parenting challenges that families face. Through accessible counselling, support groups, and educational programs, families increase their knowledge and skills, adopt healthy strategies, build meaningful connections, and enhance resilience.

We serve individuals across the lifespan and within all types of family constellations, including children, youth, transitional-aged youth, adults, seniors, couples, and families. Our work is grounded in the real needs of our clients and families, the complex environments they live in, and a strong foundation of clinical and mental health expertise.

From Mothercare during the influenza epidemic of 1917, to supporting families through post-WWII reintegration, to redefining family therapy to reflect the diverse realities of “family”, FSO-SFO continues to innovate and evolve in response to the changing needs of our community. 

We strive to lead and convene the best and most promising practices, ensuring our services remain relevant and impactful.  Today, 98% of clients report that working with FSI-SFO has had a positive impact on their lives. 

As an accredited non-profit charitable organization, FSO-SFO is a trusted pillar of the Ottawa community.  Our team is united by a commitment to well-being, belonging, community, accountability, and client-centered care.

Join us in making a lasting difference for Ottawa families. 

ABOUT THE POSITION

The  Manager, Family and Community Programs provides leadership for a diverse portfolio of family support, counselling, outreach, and community-based programs designed to strengthen families and communities.

This position oversees:

• Alternative Dispute Resolution (ADR)
• Supervised Access Program (SAP)
• Education and Outreach Initiatives
• Intake Services
• Other Programs / Services as Assigned

Programs primarily support families with current or previous involvement in the child protection system and may include complex family dynamics, trauma histories, high-conflict relationships, parenting challenges, and experiences of gender-based violence. The successful candidate will bring an understanding of the unique needs of these families and the ability to support programs that promote safety, stability, resilience, and positive outcomes.

As a member of the Leadership Team, the Manager plays a key role in advancing organizational priorities through program development, community engagement, partnership building, staff leadership, and continuous improvement.

The position works closely with community partners, funders, stakeholders, and internal teams to ensure programs remain responsive, accessible, impactful, and sustainable.

Key Responsibilities Include:

Strategic Program Leadership and Growth

·        Provide leadership and oversight for family support, counselling, outreach, and community-based programs.

·        Lead program planning, implementation, evaluation, and continuous improvement initiatives.

·        Identify emerging community needs and opportunities for service enhancement, program expansion, and innovation.

·        Develop strategies that strengthen program impact, accessibility, sustainability, and community reach.

·        Support the development of partnerships, funding opportunities, and initiatives that contribute to program sustainability and growth.

·        Ensure programs are delivered effectively, efficiently, and in accordance with organizational policies, service standards, and funder requirements.

Community Engagement and Partnerships

·        Build and maintain effective relationships with community organizations, schools, healthcare providers, child welfare partners, and funders.

·        Represent FSO-SFO in community initiatives, professional networks, and collaborative partnerships.

·        Support outreach and foster collaborative opportunities that strengthen service delivery, awareness, and access,  and improve outcomes for children, youth, adults, and families..

Staff Leadership and Team Development

·        Provide managerial oversight, including recruitment, supervision, coaching, and performance management.

·        Foster a collaborative, inclusive, and supportive work environment.

·        Support staff development and professional growth.

·        Address staffing, operational, and performance-related concerns in accordance with organizational policies.

·        Foster a culture of accountability, innovation, collaboration, and continuous learning

Quality Improvement, Data, and Reporting

·        Oversee data collection, reporting, and program evaluation.

·        Monitor program outcomes, performance indicators, and service utilization trends.

·        Prepare monthly, quarterly, and annual program reports for organizational leadership and funders.

·        Support accreditation and organizational quality standards.

Financial and Administrative Management

·        Monitor program budgets and authorize expenditures.

·        Support budget development and financial planning activities.

·        Contribute to the sustainability and effective stewardship of program resources.

·        Maintain accurate program statistics, documentation, and operational reports.

·        Support administrative functions related to program delivery and reporting.

Practice Leadership and Service Oversight

·        Provide clinical supervision and consultation to intake and front-line staff

·        Support staff in integrating family systems, trauma-informed, and strength-based approaches into service delivery.

·        Support ethical, professional, and trauma-informed service delivery.

·        Ensure compliance with professional standards, privacy legislation, records management practices, and legislative requirements

·        Provide direct service support when required to meet program needs.

ABOUT YOU

You are an experienced people leader who enjoys supporting staff, strengthening programs, and helping services run effectively. You bring experience in family services, mental health, counselling, social services, healthcare, or a related field, along with strong organizational and relationship-building skills. You are comfortable managing competing priorities, supporting quality service delivery, and working collaboratively with colleagues and community partners to meet the needs of children, adults, and families.

You balance operational excellence with continuous improvement and are motivated by opportunities to strengthen services, support staff development, and respond to emerging community needs.

REQUIREMENTS

Education and Professional Qualifications

• Bachelor's or Master's degree in Social Work, Counselling, Psychology, Nursing, Occupational Therapy, Human Services, or a related field.
• Registration, or eligibility for registration, with a recognized professional regulatory body is preferred, such as: OCSWSSW, CRPO, CNO, COTO or another relevant professional regulatory college.
• Candidates must possess the professional knowledge and practice background necessary to provide consultation, guidance, and support to counsellors, psychotherapists, social workers, and intake staff.

Experience

• Minimum 3–5 years of supervisory, leadership, or program management experience.
• Experience working in family services, mental health, counselling, social services, healthcare, or a related community-based setting.
• Experience supporting multidisciplinary teams and fostering positive workplace cultures.
• Experience managing program operations, budgets, and reporting requirements.
• Experience with program evaluation, data collection, and quality improvement processes.
• Experience working with families experiencing complex challenges, including trauma, conflict, parenting concerns, or child protection involvement.
• Experience developing community partnerships and collaborative initiatives is considered an asset.
• Experience leading program development, service innovation, or service expansion initiatives is considered an asset.

Knowledge and Skills

• Strong leadership, decision-making, and problem-solving skills.
• Excellent verbal, written, and interpersonal communication skills.
• Strong organizational and administrative abilities.
• Knowledge of trauma-informed care, family systems, child development, and family-centred approaches.
• Understanding of the child welfare system and community service networks.
• Ability to build effective relationships with colleagues, community partners, and stakeholders.
• Experience presenting to community groups, partners, or stakeholder audiences.
• Proficiency in Microsoft 365 and data management systems.
• Ability to safeguard confidential client and employee information.
• Bilingualism in English and French is preferred.

WORKING CONDITIONS

• Primarily office-based
• Scheduled work week: Sunday through Thursday, including one evening per week, and on-call coverage required
• Limited travel within community to attend meetings, participate in community initiatives, and support partnership development.

Additional Requirements:

Proof of legal entitlement to work in Canada

Satisfactory Criminal Police Record Check

We look forward to hearing from you. FSO-SFO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace. Accommodation is available throughout the recruitment process. Please let us know how we can best support you.

While we thank all candidates for their interest, only those selected for an interview will be contacted.

We are hiring a Counsellor who is committed to providing compassionate, client-centered support and making a meaningful difference in the lives of individuals and families. This is a unique opportunity to work as part of a collaborative clinical team delivering therapeutic services to a diverse population. The successful candidate will bring strong clinical judgment, trauma-informed practice, and a deep respect for the dignity and lived experience of every client.

Join a values-driven organization with over 100 years of service supporting Ottawa families through life’s challenges, where your work will have a lasting impact, and your professional growth will be supported.

Location: Ottawa, Office-based

Start Date: Immediate, ending September 21, 2027

Position: Union

Salary Range: $58793.87 to $66,052.17

Job ID: 63-2026– Counsellor Temporary Full-time

 ABOUT US

Family Services à la famille Ottawa (FSO-SFO) has been strengthening individuals and families—and, by extension, the Ottawa community—since 1914. We provide skillful and compassionate support to help people navigate mental health concerns, parenting challenges, and family conflict or violence. Through accessible counselling, support groups, and educational programs, families increase their knowledge and skills, adopt healthy strategies, build meaningful connections, and enhance resilience.

We serve individuals across the lifespan and within all types of family constellations, including children, youth, transitional-aged youth, adults, seniors, couples, and families. Our work is grounded in the real needs of clients, the complex environments they live in, and a strong foundation of clinical and mental health expertise.

From Mothercare during the influenza epidemic of 1917, to supporting families during post-WWII reintegration, to redefining family therapy to reflect the diverse realities of “family,” FSO-SFO continues to innovate and evolve in response to the changing needs of our community.

We strive to lead and convene the best and most promising practices, ensuring our services remain relevant and impactful. Today, 98% of clients report that working with FSO-SFO has had a positive impact on their lives.

As an accredited non-profit charitable organization, FSO-SFO is a trusted pillar of the Ottawa community. Our team is united by a commitment to well-being, belonging, community, accountability, and client-centered care.

Join us in making a lasting difference for Ottawa families.

ABOUT THE POSITION

We are seeking a passionate and experienced Counsellor to join our dynamic Counselling team. At Family Services Ottawa (FSO), we are committed to providing high-quality counselling services to individuals, couples, families, and groups experiencing a range of mental health and psychosocial challenges.

This role includes direct clinical service with clients presenting mild to moderate and/or complex mental health concerns, including trauma, concurrent disorders, and experiences of interpersonal or gender-based violence. The position also contributes to community outreach  and agency-wide initiatives. This position is for 35 hours per week and requires availability for at least one evening per week, with occasional weekend work as needed to support client and program needs.

Key responsibilities include:

• Deliver evidence-informed, trauma-informed, and strengths-based counselling
• Conduct assessments and develop treatment plans with clients
• Provide individual and group counselling for clients experiencing gender-based violence
• Assist clients with navigating systems and accessing practical support (e.g., housing, income support, legal)
• Offer appropriate referrals and collaboration with external resources
• Provide advocacy on behalf of clients as appropriate
• Participate in team meetings, staff development, supervision, and consultations
• Contribute to community outreach and development initiatives
• Maintain timely, accurate, and confidential client records and statistics
• Prepare correspondence and reports as required
• Contribute to agency committees and organizational initiatives

ABOUT YOU

Education & Experience:

• A Master’s degree in Social Work, Counselling Psychology, or a related field
• Registration in good standing with CRPO, OCSWSSW, or a relevant college
• 2-3 years’ experience in psychotherapy with individuals, couples, or families
• Experience working with trauma and diverse populations

Knowledge:

• Knowledge and experience in the area of gender-based violence; social and structural factors impacting women experiencing intimate partner violence and their children.
• Knowledge of legal, financial, housing, employment, settlement, and other social service resources in the community.
• Demonstrated experience conducting safety planning, strong communication, assessment, and organizational skills
• Ability to work independently and collaboratively in a team setting
• Comfort with technology and client databases
• Fluency in English is required; ability to provide counselling services in Arabic or French is preferred

Skills and Abilities

• Strong counselling, communication, and interpersonal skills, with the ability to build rapport and trust with clients
• Ability to engage effectively with clients experiencing distress, conflict, or emotional escalation
• Skill in applying verbal de-escalation and supportive intervention techniques
• Ability to identify and appropriately respond to safety concerns within established protocols
• Ability to assess situations and determine appropriate responses where there may be risk of harm to self or others
• Strong assessment, case planning, and documentation skills
• Ability to support the development and implementation of client safety plans
• Excellent organizational, time management, and problem-solving abilities
• Ability to maintain composure, sound judgment, and professionalism in high-stress or potentially volatile situations
• Ability to work both independently and collaboratively within an interdisciplinary team environment
• Ability to provide culturally responsive support to individuals across diverse cultures, identities, and lived experiences
• Ability to maintain strict confidentiality and uphold professional and ethical boundaries
• Proficiency in technology, including Microsoft Office (Word, PowerPoint) and client database systems

ADDITIONAL REQUIREMENTS

Proof of legal entitlement to work in Canada

Satisfactory Vulnerable Sector Check

Availability for evening and weekend work

We look forward to hearing from you. FSO-SFO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace. Accommodation is available throughout the recruitment process. Please let us know how we can best support you.

While we thank all candidates for their interest, only those selected for an interview will be contacted.

We are seeking a skilled, engaging, and client-centered Financial Coach and Group Facilitator to join our Financial Coaching team.

This role delivers both group-based financial education and individual (1:1) financial coaching, supporting clients in building financial knowledge, skills, and confidence. You will design and facilitate workshops while also working directly with clients to achieve their financial goals.

This position is ideal for someone who thrives in a dynamic, community-based environment and brings strong facilitation, coaching, communication, and program development skills.

Location: Ottawa, Office-based (312 Parkdale Avenue) Ottawa, Office-based. FSO-SFO is located on the unceded Territory of the Anishinaabe Algonquin Nation
Start Date: ASAP
Position: Temporary/Contract, Unionized 

Salary:  $53,476.41 to $60,078.14 (Level 4)
Hours of Work: Evening and weekend work is required  (7 hours per week) 
Job ID: 61-2026 Financial Coach/Group Facilitator

ABOUT US

Family Services à la famille Ottawa (FSO-SFO) has been strengthening individuals and families—and, by extension, the Ottawa community—since 1914. We provide skillful and compassionate support to address the mental health, family conflict or violence, and parenting challenges that families face. Through accessible counselling, support groups, and educational programs, families increase their knowledge and skills, adopt healthy strategies, build meaningful connections, and enhance resilience.

We serve individuals across the lifespan and within all types of family constellations, including children, youth, transitional-aged youth, adults, seniors, couples, and families. Our work is grounded in the real needs of our clients and families, the complex environments they live in, and a strong foundation of clinical and mental health expertise.

From Mothercare during the influenza epidemic of 1917, to supporting families through post-WWII reintegration, to redefining family therapy to reflect the diverse realities of “family”, FSO-SFO continues to innovate and evolve in response to the changing needs of our community.

We strive to lead and convene the best and most promising practices, ensuring our services remain relevant and impactful. Today, 98% of clients report that working with FSO-SFO has had a positive impact on their lives.

As an accredited non-profit charitable organization, FSO-SFO is a trusted pillar of the Ottawa community. Our team is united by a commitment to well-being, belonging, community, accountability, and client-centered care. Join us in making a lasting difference for Ottawa families.

ABOUT THE POSITION

The Financial Coach and Group Facilitator deliver workshops, courses, and training sessions while also providing one-on-one financial coaching.

This role ensures engaging, inclusive learning experiences and supports clients in improving financial stability through goal setting, education, and ongoing coaching.

KEY RESPONSIBILITIES

Program Development

·          Assess client and community needs to identify relevant financial education and coaching topics

·         Design and develop workshops, courses, and coaching materials that are practical, evidence-informed, and accessible

·         Create tools, worksheets, and resources for both group and individual coaching

·         Adapt and update materials based on feedback and emerging needs

·         Ensure all content is inclusive, culturally appropriate, and accessible

Group Program Delivery

• Facilitate workshops and group sessions using effective adult learning techniques
• Create a welcoming, respectful, and trauma-informed learning environment
• Prepare and set up group sessions (in-person or virtual)
• Respond to participant questions and manage group dynamics effectively
• Identify participant needs and refer to appropriate community resources or supports
• Promote and refer participants to one-on-one financial coaching when appropriate
• Ensure spaces are organized, and materials are properly stored after sessions

Individual Financial Coaching

·         Provide one-on-one, client-centered financial coaching using a strength-based, trauma-informed approach

·         Assess clients’ financial situations and support goal setting and priority identification

·         Support budgeting, debt management, credit rebuilding, income stabilization, and financial decision-making

·         Develop personalized action plans and provide ongoing coaching and accountability

·         Empower clients to build financial confidence and long-term stability

Administrative Support

·    Maintain confidentiality of client and participant information

·         Prepare materials and participant packages for sessions

·         Track attendance, maintain client records, and complete data entry

·         Distribute and collect evaluations and compile feedback

·         Track and report program participation and outcomes

ABOUT YOU

You are engaging, adaptable, and passionate about supporting individuals to build financial stability and confidence. You bring strong facilitation and coaching skills and are comfortable working with diverse groups, including individuals facing financial or social barriers.

You are organized, collaborative, and committed to inclusive, trauma-informed, and client-centered service delivery.

QUALIFICATIONS & REQUIREMENTS

Education & Experience

•             Post-secondary education in social work, or a related field, or an equivalent combination of education and experience, is required
•                Certified Financial Counsellor (CFC) or Candidate for CFC is required
•                 Minimum of two (2) years’ experience in financial services, counselling, social services, or related fields.
•                Experience working with vulnerable populations, including those impacted by complex social challenges
•                Demonstrated experience supporting individuals and/or families affected by interpersonal or gender-based violence (IPV/GBV), mental health challenges,       and/or involvement with the child welfare system
•    ·         Experience in non-profit or social services settings is an asset
•    ·         Experience developing workshops or curriculum is an asset

 Knowledge & Skills

• Strong knowledge of personal finance (budgeting, debt, credit, savings, financial goal setting)
• Understanding of barriers affecting low-income and vulnerable populations
• Knowledge of community resources and support
• Familiarity with adult learning principles and facilitation techniques
• Strong communication, facilitation, and interpersonal skills
• Proficiency with Microsoft Office applications

Abilities

• Ability to work independently and collaboratively
• Ability to build rapport with diverse participants
• Ability to adapt content and delivery style
• Ability to maintain professionalism, confidentiality, and boundaries

Language

• Excellent oral and written communication in English. Proficiency in a second language relevant to the community (e.g., French or Arabic) is required

ADDITIONAL REQUIREMENTS

• Criminal reference check
• Legal eligibility to work in Canada

We look forward to hearing from you.

FSO-SFO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace. Accommodation is available throughout the recruitment process. Please let us know how we can best support you.

While we thank all candidates for their interest, only those selected for an interview will be contacted.